Perspective
Strengthen your business capability with new intelligence
360° CUSTOMER EXPERIENCE
Perspective is a smarter way to understand more from customers to enhance customer service, drive sales and communicate results across your business channels using powerful and new signals from customer emotion. As part of the Perspective platform LHM offer the following services: Sentiment Analysis, Call Centre Monitoring, Call Transcription, Business Intelligence and Social Reporting.
CALL CENTRE MONITORING
Identify and prioritise your calls and mitigate risk, increasing sample rate opportunity and resource. All monitored calls, text and data are processed through the algorithm which provides Sentiment information in virtually real-time and can process alerts.
measure intent & risk
Sentiment Analysis provides an opportunity to identify the important things that matter to a business across all text based services internally and externally. Metrics and emotions are scored against all incoming sources in the sentiment system:
